Do you accept parcels from all couriers?
Yes. We receive deliveries from DHL, FedEx, UPS and Cyprus Post, as well as other major couriers operating in Cyprus.

Will I be notified when mail arrives?
Yes. You receive instant SMS and WhatsApp notifications for every delivery.

Do you collect mail from the District Post Office?
Yes. We collect mail daily from the District Post Office as part of our service workflow.

Can you sign and collect parcels on my behalf?
Yes. Upon request, we sign and collect items from service points and collect parcels from lockers.

Can you scan my mail and email it to me?
Yes. Mail scanning and email forwarding are available upon request.

Can I use this address for online shopping and official correspondence?
Yes. Many customers use our address for online shopping deliveries and important personal or business correspondence.

Is there a waiting list?
No. Physical mailboxes are currently available.

Where are you located?
111 Chlorakas Avenue, Shop 9, Chloraka, Paphos.

How do I sign up?
You can apply online through our website or visit us in person. For assistance, call or WhatsApp +357 99 180120.

Upon subscription, you will receive the keys for your physical mailbox. A non-refundable fee of €10.00 applies for the lock and keys provided. Following cancellation or termination of a mailbox subscription, a new lock and key set is installed for security purposes.

Mailbox subscriptions remain active until their expiration date and may be renewed or extended as required.

If a mailbox subscription expires, mail and parcels will no longer be distributed or processed under the mailbox address. Customers will be contacted using the latest contact details provided on file. If no renewal is received within two months from the expiration date, the mailbox will be considered inactive and any current or future mail may be returned to sender in accordance with our operational policies.

Please refer to our “Mailbox Usage & Recipient Policy” and “Parcel Handling & Storage Policy” sections for additional terms relating to mailbox usage, recipient authorization, parcel handling, storage, and unclaimed items.

This policy applies to both Physical and Virtual Mailbox subscriptions provided by Apelia Mailboxes.

Each mailbox subscription is valid only for one household or one business group under the registered mailbox holder.

The mailbox address may be used for personal correspondence, family members living in the same household, and businesses owned or managed by the registered subscriber.

Use of the mailbox address by unrelated third parties, separate households, undeclared persons, or unauthorized users is not permitted, including use under the subscriber’s name.

Immediate family members living in the same household may be added to the recipient list upon submission of a copy of their ID/passport. Business owners may also use the same mailbox address for multiple businesses owned or managed by them.

Occasional parcel collection by an authorised person is permitted with the mailbox holder’s approval. However, for security, traceability, claims handling, or verification purposes, Apelia Mailboxes may require collection by the registered mailbox holder for certain parcels or items.

The registered mailbox holder remains responsible for all mail, parcels, deliveries, and authorized recipients connected to the mailbox address.

Mailbox subscriptions are intended for normal personal or business mail usage and temporary parcel holding only.

Small and standard items may be held until collection within normal operational capacity. Oversized parcels, excessive parcel volume, relocation shipments, commercial quantities, or long-term storage may require prior approval and may be subject to additional handling or storage charges depending on space and operational requirements.

Apelia Mailboxes reserves the right to request collection, apply additional handling/storage charges, limit future deliveries, refuse items, or return items where parcel volume, size, frequency, or operational requirements exceed the normal intended use of the mailbox service.

Upon expiration or cancellation of a mailbox subscription, mail and parcels will no longer be accepted or processed under the mailbox address.

Customers will be contacted using the latest contact details provided on file. If the mailbox is not renewed within two months from the expiration date, any remaining unclaimed mail or parcels may be returned to sender, refused, disposed of, or otherwise handled at the discretion of Apelia Mailboxes depending on the nature, size, storage requirements, condition, or operational impact of the items.

Where items remain unclaimed for extended periods after mailbox expiration or cancellation, or where parcels appear damaged, leaking, suspicious, perishable, hazardous, or otherwise pose operational or safety concerns, Apelia Mailboxes reserves the right to take appropriate action, including refusal, return to sender, secure disposal, inspection where legally required or reasonably necessary for safety purposes, and/or notification of the relevant authorities.

Our mailboxes come in a standard size, designed to accommodate various types of mail. Each mailbox measures:

• Height: 13.5 cm
• Depth: 32 cm
• Width: 24 cm

You'll find that an A4 envelope fits easily inside. Subscribing a mailbox with us ensures you can receive normal mail, small and large parcels, registered items, and courier mail. If a package is too large for your mailbox, we'll notify you instantly, informing you to collect your items during opening hours. Our dedicated team sorts mail into the mailboxes daily for your convenience.

(Your Name)
111 Chlorakas Avenue
Shop 9, Suite (MailBox No)
Chloraka 8220
Paphos, Cyprus

Please be advised that the use of our establishment’s address is reserved for subscribed clients only.
The use of our establishment’s address, without a valid subscription or prior written consent is strictly prohibited.
Unauthorized usage of someone else's address is illegal and may result in legal action.

To avoid legal consequences, please refrain from using our address. 

• 3 MONTHS - €17.50
• 6 MONTHS - €32.00
• 1 YEAR - €59.00
• 2 YEARS - €112.00
• 3 YEARS -  €169.00

New customers receive a one-time 15% welcome discount on subscriptions of one year or longer.
Prices include 19% VAT and may change without notice

At Apelia Mailboxes, refunds are not typically issued. However, in exceptional cases, a refund is considered provided that:

• The request is submitted within five (5) days of the purchase date, and
• The service has not been used.

To discuss a refund request, please contact our customer service promptly. We are committed to addressing your concerns with professionalism and care.